Let's be honest: you've likely hung up on more sales calls than you've taken seriously.
Why?
Most cold calls feel like cold calls. The tone, the content, the quick pitch; it all screams salesperson before you've even said your name.
If you're weary of being another voice that gets ignored, it's time to change the script. Literally.
When people pick up the phone, they expect a pitch. The quickest approach to break through that wall is to surprise them with something unexpected, a line that causes them to pause just long enough for you to begin a real conversation.
This is not a sales pitch. Not a title dump.
A tiny, intriguing question or observation that does not appear rehearsed.
For instance, instead of saying:
"Hi, I'm David from Riter Company calling because…"
try:
"Hey, I was hoping you could clear something up for me…"
It is not threatening. It is not selling. But it encourages curiosity.
Consider what makes someone lean forward rather than back away.
People respond when they believe you have knowledge that is relevant to them, rather than something you are attempting to push.
Here is the shift:
Instead of saying:
"I help companies increase their conversion rate"
try:
"I noticed something about the way your team's outreach is set up, and it might be costing you opportunities you can't see yet."
You are not asserting superiority. You are providing a breadcrumb that they want to follow.
Every second you spend talking about yourself is a second they consider hanging up. Instead, position your opener as if you're already in the middle of resolving their issue.
Example:
"Quick one, are you the right person to speak to about shortening your sales team's onboarding time?"
It is targeted. It's clear. And it is about them, not you.
Your first few sentences weaken the wall. What occurs next decides whether the conversation continues.
Here's the secret: make the call feel like a collaboration rather than a pitch competition.
Instead of forcing them into a "Yes" or "No" box, guide them through a collaborative investigation.
Ask open-ended enquiries regarding their present process.
React to their answers as if you were hearing them for the first time (even if you are familiar with the frequent concerns).
Use their words to frame your next query.
This keeps the conversation going and gives you control without making them feel it.
If you teased a prospective issue or insight at the beginning of the conversation, you must deliver it before the finish.
But here's a twist: don't give them everything. Give them enough to verify your credibility and make them want to book more meetings.
Example:
"Based on what you've told me, I can already identify one change that could increase your meeting rates. If you want, we may go over the details in a fast 15-minute conversation next week, your decision."
You've provided value and established a natural next step without asking for their time.
Cold calling isn't about forcing your way into someone's schedule; it's about stimulating their interest so they want to continue talking.
When you lead with surprise, maintain the focus on them, and end with a cause to reconnect, you stop being "another sales call" and become the call they remember.
If your sales calls seem to be hitting a wall, it might be time to rebuild your opener. Our coaching sessions help you create discussion frameworks that reduce resistance and increase conversions over time.